We understand there may be occasions where you order items in error. That is why we offer a 14 day return policy, so if for any reason you change your mind about your purchase, you can return it, unopened (including that little silver seal), in its original condition, within 14 days of the date you received it and receive a refund. The refund does not include the shipping charged of sending the item(s) to you, or return shipping costs. We recommend shipping your return with tracking to ensure it makes it back to us, otherwise we will not be able to issue a refund on your item(s).
PO BOX 12514
San Diego, CA 92112
Damaged Items | Missing Packages
+ Product arrive damaged?
Don’t stress! Just send an email to email@example.com letting us know what’s up— to speed up the process we’d love if you could send a photo of the merchandise as well.
Please note that it is normal for the shipping carton to show some wear! To assure prompt resolution, please retain the shipping box, packing materials, and the damaged merchandise for inspection by the carrier if your product does arrive damaged.
+ My package says it’s delivered, but I don’t see it!
No need to panic! Sometimes this happens– Please follow the procedure below:
+ Confirm your shipping address
+ Check your mailbox or around the entrances of your residence. To protect the package from weather or theft, the courier may have left it in another safe place
+ Check with others at your address or with your neighbors/doorman! This is our most often occurrence
+ Check for a notice of attempted delivery. This notice will have more information and the next steps you should take to receive your package
+ Give it a little more time. Some carriers will scan items as delivered prior to arrival. We suggest waiting 2 business days to account for this
+ Contact the carrier: use your tracking number to start a claim with the carrier
If you have done all of the following steps and still cannot seem to locate your order, simply send us a message at firstname.lastname@example.org— we’ll help you from here!